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Co-Create & Evaluate Lab

Clients rely on me and my partners to bring people & information together to solve their hardest problems, evaluate and design services to enhance impact, and build consensus around a way forward. 

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Services
Performance Monitoring & Evaluation

​For funders, foundations  â€‹

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Make funding decisions that drive measurable impact.​​​

  • I partner with foundations to establish criteria to identify and evaluate the desired impact of your grants.

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For implementers, nonprofits

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Evaluate nonprofit services 

  • I help nonprofits strengthen program effectiveness, demonstrate impact, or assess evolving needs—whatever stage you're in.

From pitch to program

  • I help nonprofit teams turn aspirational proposals into actionable plans—with milestones, KPIs, and strategies grounded in real-world constraints.

​Fill capacity or expertise gaps

  • Get expert support when your team is stretched thin or specialized skills are missing. Whether you need help with survey design, interviews, data analysis, storytelling and reporting, or ongoing evaluation guidance.

Portfolio Samples at a Glance

Colorful 3D puzzle cube

2018 - Improving Biorepository Customer Service

Impact: Led a strategic shift in the biorepository services from solely storing scientific samples to actively sharing them with strategic partners—including research institutes, universities, and ministries of health worldwide—to advance population health amid rapid human and animal migration. Expanded the repository’s role to centralize and standardize critical data (e.g., sample date of birth, collection location), prevent data loss, and 'orphan samples'. Informed updates to the five-year strategic plan, resulting in new infrastructure that enabled these expanded services.

 

Key question:  What might improve customer trust & satisfaction in biorepository services? What are opportunities for improvement or expansion?

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Who provided input: Internal and external customers, the biorepository, advisory board, biorepository staff. 

 

Data collection: Customer Satisfaction surveys & key informant interviews.

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Science Experiments

2018 - Improving Biorepository Customer Service

Impact: Led a strategic shift in the biorepository services from solely storing scientific samples to actively sharing them with strategic partners—including research institutes, universities, and ministries of health worldwide—to advance population health amid rapid human and animal migration. Expanded the repository’s role to centralize and standardize critical data (e.g., sample date of birth, collection location), prevent data loss, and 'orphan samples'. Informed updates to the five-year strategic plan, resulting in new infrastructure that enabled these expanded services.

 

Key question:  What might improve customer trust & satisfaction in biorepository services? What are opportunities for improvement or expansion?

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Who provided input: Internal and external customers, the biorepository, advisory board, biorepository staff. 

 

Data collection: Customer Satisfaction surveys & key informant interviews.

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2019 - Designing the Ally Training Program

Impact: Pilot and implementation training data showed increases in participant knowledge of 44% and 49%, increases in 'ally identity' of 11% and 14%, and increases in positive perceptions of sexual and gender minorities of 25% and 31%.  When people feel safe being themselves, they bring the best to our organizations and the world. Evaluation findings of the pilot training program led to iterative refinements prior to training implementation. For example, adjusting the training to spend more time on vocabulary, answering questions, the gender bread person activity, as well as do’s and don’ts improved the effectiveness of the training. 

 

Key question: To what extent did training change participant knowledge and attitudes about Sexual and Gender Minorities (SGM)?
 

Who provided input: Pilot training participants, trainers, SMEs, and observers of the training.
 

Data collection: Pre-posttest, surveys, observation rubrics.​

Pride Flag
House in Guinea Bissau

2014 - Improving Access for Women in Malawi

Impact: Findings demonstrated that women’s empowerment directly improves family and community well-being. Qualitative findings showed that when women engage in public life and the economic market—speaking out, negotiating for land and resources, cultivating crops, and earning income—their families gain economically and children benefit from better nutrition and education.

 

Key question: To what extent do participating customers (farmers) feel participation in the program (service) improves their health and well-being

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Who provided input: Customers who are: Women head of households, women in male-headed households, women in polygamous households, husbands (men), and community leaders.

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Data collection: Over 36 focus groups and interviews were conducted – 10 focus groups and 8 interviews were conducted per county.

Design Portfolio Examples in Detail

CONTACT
Melissa

Tel. 404 649 1898

Email MelissaJsays@gmail.com

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A finding is a story that gives data meaning.
But it's who tells the story that makes it relevant, credible, & useful. 

- Melissa Jennings

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